Here to help you

Customer support

We are here to answer your questions. Please, first have a look at the frequently asked questions listed below. Still no satisfactory answer? Contact us so we can further assist you.

Frequently Asked Questions

We versturen je bestelling een dag voor de opgegeven leverdatum. Op die dag ontvang je rond 13:00 uur ontvang je een e-mail van onze bezorgdienst Luna koeriers.

Tip: check ook even je spam-map. Écht niks ontvangen? Neem dan even contact met ons op.

💐 ORDERING

We aim to make the order process as easy as possible for you.

No, don't worry. We never include a paper invoice in the order itself.

The invoice is available upon request via support@pluukz.nl using the email address that you ordered with. Also mention your order ID.

Yes. On the product page, select the desired delivery date in the date picker above the 'add to cart' button. Some days will not be available because of processing time and national holidays.

Be aware: the delivery date can not be guaranteed, it should be considered as a preference.

Yes. Add a product to your cart. In your cart, select 'add gift message' checkbox and fill in your message for the sender. Don't forget to mention your own name.

Yes. Go to our collection and select your desired color. After this, you can select the desired amount of flowers.

📦 SHIPPING & DELIVERY

Can't wait to be surprised by those beautiful flowers...

From Monday till Friday, we pick and send our flowers. The delivery time is different per country.

The Netherlands
Delivery next day (on Tue-Sat) when ordered before 12:00. Excluding Wadden islands.

Belgium
Delivery withing 2 - 3 business days (Mon-Sat).

You'll receive a track&trace-code when your order has been shipped. Estimations deviate around holidays.

Have a look at our overview of shipping costs per country. We have different rates for letterbox post and regular post.

We deliver in The Netherlands and Belgium only, to assure that we can provide high quality.

Yes. When adding products to your cart, you will see the link 'ship to multiple addresses' below the checkout button. When clicking on this, a page will open where you can provide a delivery address per product.

We work together with our logistic partner Packs, who has a lot of expertise on transportation of flowers. The package will be delivered without physical contact.

😢 COMPLAINTS

We challenge ourselves every day to delivery high quality products.

That's very unfortunate to hear. Send us an e-mail within48 hours after delivery, containing:

1. Het order ID.
2. A clear description of your complaint (quality, quantity, delivery process, ...).
3. An overview photo of the full bouquet.
4. A close-up photo of the flowers.
5. In case of damage during transport: a photo of the box/packaging.

We need the above information to process your complaint. Naturally we aim to find a suitable solution together.

Be aware: if your complaint is submitted after 48 uur after delivery, the right for compensation will no longer be valid, as it concerns a natural product with a limited lifetime.

🏢 VOOR BEDRIJVEN

Bezoek onze aparte pagina voor meer informatie over zakelijk bestellen.

Zie de pagina Bestellen voor bedrijven.

Stuur een e-mail naar support@pluukz.nl vanuit het e-mailadres waarmee je hebt besteld. Vermeld ook je ordernummer.

Not able to find an answer to your questions? Contact us via support@pluukz.nl so we can assist you.

Voor zakelijke vragen kan mailen naar zakelijk@pluukz.nl of bel +316 1094 1989.